Service & Support
Remote Service Support
  • Online technical support
  • Remote monitoring data analysis
  • Remote software upgrade
On-Site Service Support
  • On-site fault diagnosis
  • On-site product replacement
  • On-site spares replacement
  • On-site software upgrade
Deep Troubleshooting Support
  • For difficult problems that have not been completely resolved, the experts of the R&D center will deal with them.
Service Characteristics
Multiple channels such as hotline, website, mailbox, and branch phone to accept customer questions.
5 years warranty period after delivery from the factory which can be extended.
Fast delivery
Spares from factory and overseas local warehouse support fast delivery for the repairing purpose in time.
Free on-line technical support along with the warranty service our engineers provide the life-time service management.
Visit customers within 72 hours, caring customers' experience, ensure the normal usage of products.
Issue professional analysis report of products issues, prevent the scene hidden dangers, and provide security services.
Service Process
After-sales Support
If you encounter problems while using our products, please fill out the form below and we will arrange relevant technical personnel to serve you.